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FAQs

Over the last 20+ years, we’ve helped a lot of people find the solutions they need – here are some of the questions they’ve had along the way. We’ve broken these down into specific categories to help you find the exact answers you’re looking for.

If there’s any queries you still have, please get in touch with our team.

Before Buying

Rain water harvesting is the process of collecting and storing rainwater into tanks to use as a primary source of domestic water for your house, garden or farm.

  • Easy to maintain
  • Reduce your water bills
  • Healthier water for your plants

All our Aqua Tanks® are made of food grade, UV resistant polyethylene. Aqua Tanks® are moulded in one piece and designed to ensure that stresses are contained within the patented ribbed walls and domed construction (NZ design patent 505190).

Aqua Tanks® do not change the taste.

Aqua Tanks® are manufactured to the Australian and New Zealand water tank standard AS/NZS 4766:2006 and are independently certified by a professional engineer.

Delivery

  • Delivery is included in listed prices on ALL tanks across the North Island
  • Tank Deliveries requiring ferry crossings incur an additional delivery fee
  • Freight costs of Pumps & Filtration products are quoted case by case
  • If Pumps & Filtration items are ordered with a tank, there will be no freight charge
  • Accessories have a flat rate charge of $19.95 across the North Island
  • Accessories ordered with a tank incur no freight charge

Aqua Tanks® delivers all across the North Island. We can travel across certain ferry crossings for an additional cost.

Unfortunately we do not yet deliver to the South Island.

We can export our tanks to the Pacific Islands.

Please refer to our Lead Times where the most up to date information is available regarding time frames.
Please call us on 0800 370 007 to confirm your specific lead time.

Installation

We only manufacture and deliver Aqua Tanks® however we do provide an in-depth installation guide for anybody that would like to install the tank by themselves. A registered plumber or drainlayer can also install your water tank.

Depending on what your tank will be used for you can install your tank at the most convenient location for its use.  The base the tank sits on is more important and must be flat with a bed of compacted Gap 7 or sand.

If you are laying a concrete base for your tank to sit on, the minimum depth should be 100mm, ensuring the sub-base is compacted prior to pouring the concrete.

Our larger tanks (16,000L and above) can be buried 700mm deep.

Our tanks vary in weight as they vary in size, and weigh between 30kg to 400kg.

Maintenance

The warranties on Aqua Tanks® products are as follows:

  • 10,000L – 31,000L Aqua Tanks: 20 Years Pro rata
  • 295L – 5,000L Aqua Tanks: 10 Years Pro rata
  • Urban & Slimline Aqua Tanks: 10 Years Pro rata
  • All Underground Aqua Tanks: 5 Years Pro rata
  • Accessories: 1 Year

*As of 1st June 2022

All our water tanks are manufactured at our factory in East Tamaki, Auckland – New Zealand.

The best ways to keep your water clean are:

  • Using a pre-tank filter to prevent debris from getting into your water tank.
  • Cleaning your water tank yearly.
  • Using a UV filter after your tank allows you to have clean water in your house.
Winter Water Savers Special
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